Returns & Refunds

Returns Policy

Macron Store Hastings hope you are happy with your purchase, however if there is a problem with any goods ordered please refer to the our return policy below –

Returns of goods (non faulty)

For example if the incorrect product has been ordered e.g. colour, size, garment etc

  • Refund or exchanges cannot be made on products that have been personalised ( embroidered/printed ) unless the product is faulty or supplied in error.
  • You are entitled to a full refund within 7 working day of taking delivery, subject to the conditions below;
  • If you require a refund, we will issue the refund after receiving the goods back in our warehouse.
  • The costs involved with returning the goods is your responsibility.
  • We will only issue a refund if the items returned are received by us in the same condition as sold including any packaging and labeling.
  • All goods return should be sent to 7 Castleham Road, Castleham Industrial Estate, St Leonards on Sea, East Sussex, TN389NR
  • All goods need to be accompanied with a covering letter stating reason for returns along with contact details and date purchased.
  • We strongly recommend that you use a secure method of postage for your return as any loss or damage will be your responsibility.
  • Returns can also be made in person by visiting our showroom at the above address.

Return of faulty goods

  •  If goods received are faulty, incorrect or damaged please contact us as soon as you are aware of the problem. Please telephone 01424 852225 or email hastings@macronstore.com and we will be happy to help.
  • We will repair, replace or refund the goods that are found to be defective.
  • We will deal with each return on a individual basis
  • We will need to see the garments in order to make a decision as to whether we will refund, replace, repair the garment or if indeed the garment is defective at all.
  • If goods are found to be defective and it is not possible to repair or replace the goods then a full refund will be made including any postage cost you may have occurred.
  • We would recommend that you return faulty garments in person at our showroom at the above address, if it is not possible to visit us in person then we would advise you on using a secure method of postage as damage or loss of goods would be your responsibility.